Shipping Claims & Reimbursement Policy (CA, NY, P.R.)

Shipping Claims & Reimbursement Policy (CA, NY, PR)
Due to recurring carrier issues in California, New York, and Puerto Rico, customers may experience shipping delays, loss, or damage.
If a shipment is confirmed lost or damaged, we will file a claim with the carrier on the customer’s behalf.
  • Replacement items may be shipped to the customer prior to claim completion, however the customer is responsible for all shipping and replacement costs.
  • Once the carrier claim has reached final processing and is approved, we will reimburse the customer for the cost of the replacement items only.
  • Reimbursements will not be issued until the claim has been fully resolved by the carrier.
  • Shipping fees are non-refundable if the claim is denied by the carrier.
By placing an order, the customer acknowledges and agrees to these terms.
This policy helps ensure timely delivery while allowing us to follow carrier claim procedures.